To become a consistent top 10 generic pharmaceutical supplier with a reputation for superior customer service, honesty and transparency.
Add value through superior customer service in the distribution of a broad line of generic pharmaceuticals, leveraging backward integration and efficient controlled processes.
Customer Care Behaviors: Customer satisfaction is paramount to our success.
- Understand our business, our industry, and what is important to our customers; stay current and informed. Anticipate and understand the impact of our actions on the customer.
- Strive for 100% accuracy in all customer related activities including orders, shipments, and correspondence.
- Establish long-term relationships with customers based on integrity and trust.
- Actively seek and utilize customer feedback.
- Responsive to customer complaints and inquiries.
People Care Behaviors: Our people are what makes APUSA. We will continuously develop and grow our employees.
- Foster relationships with fellow employees so they are proud to be part of APUSA.
- Be transparent in communications. Encourage employee feedback and contribution.
- Be accessible and approachable.
- Respect fellow employees. Treat others as you would want to be treated.
- Recognize others who make a significant contribution to the business.
Business Care Behaviors: Our business will meet or exceed the expectations of our customers.
- Focus on the long-term health of the company vs. short-term gains.
- Challenge the status quo, suggest new and different ways to improve the business.
- Design and implement systems and processes from the customer’s perspective.
- Seek to attain the highest quality standards.
- Accept accountability for one’s actions.