Vision

To become a consistent top 10 generic pharmaceutical supplier with a reputation for superior customer service, honesty and transparency.

Mission

Add value through superior customer service in the distribution of a broad line of generic pharmaceuticals, leveraging backward integration and efficient controlled processes.

Core Values

Customer Care Behaviors:  Customer satisfaction is paramount to our success.

  • Understand our business, our industry, and what is important to our customers; stay current and informed.  Anticipate and understand the impact of our actions on the customer.
  • Strive for 100% accuracy in all customer related activities including orders, shipments, and correspondence.
  • Establish long-term relationships with customers based on integrity and trust.
  • Actively seek and utilize customer feedback.
  • Responsive to customer complaints and inquiries.

People Care Behaviors:  Our people are what makes APUSA.  We will continuously develop and grow our employees.

  • Foster relationships with fellow employees so they are proud to be part of APUSA.
  • Be transparent in communications.  Encourage employee feedback and contribution.
  • Be accessible and approachable.
  • Respect fellow employees.  Treat others as you would want to be treated.
  • Recognize others who make a significant contribution to the business.

Business Care Behaviors:  Our business will meet or exceed the expectations of our customers.

  • Focus on the long-term health of the company vs. short-term gains.
  • Challenge the status quo, suggest new and different ways to improve the business.
  • Design and implement systems and processes from the customer’s perspective.
  • Seek to attain the highest quality standards.
  • Accept accountability for one’s actions.