Return Goods Policy

RETURN GOODS POLICY
(Unless otherwise required by regulation or law)


POLICY STATEMENT:

Aurobindo Pharma USA requires that all returns to be authorized and accompanied by an Inmar box label. All returns are subject to prior Aurobindo Pharma USA approval.


RETURNABLE ITEMS:

  • Aurobindo Pharma USA will only accept returns from customers who have purchased the products directly from Aurobindo Pharma USA.
  • Authorized returns include 65862, 13107, and 59651 labeler codes.
  • Non-controlled products with less than six (6) months remaining shelf life that are not more than twelve (12) months past expiration date.
  • Controlled substances with less than six (6) months remaining shelf life.
  • Products received in error or damaged in shipping (accompanied by signed bill of lading noting damage) if reported to Aurobindo commercial accounts services department within forty-eight (48) hours of receipt and returned within thirty (30) days.
  • Concealed damage claims made within ten (10) days of receipt.

NON-RETURNABLE ITEMS: (No credit, unless otherwise required by regulation or law)

  • Products sold on a non-returnable basis such as short-dated products or products sold on a close-out basis.
  • Returns of excess inventory resulting from inadequate customer inventory controls
  • Products with lot number or expiration date missing, covered, removed or unreadable.
  • Products damaged while in the customer’s possession at warehouse or store level.
  • Products returned without approved authorization.
  • Products stickered, marked, coded, dated, damaged, soiled or adulterated in any way.
  • Products provided free of charge as a promotional incentive.
  • Private label products
  • Products damaged or deteriorated due to conditions beyond manufacturer control, such as improper storage or handling (heat, stored under improper conditions or exposed to fire, smoke or water).
  • Product not in sealed original container.
  • Products which are more than twelve (12) months past the expiration date.
  • Products that have been discontinued for more than one (1) year.
  • Product involved in distressed, sacrifice, fire or bankruptcy sale
  • Returns received in excess of sixty (60) days from date of Return Authorization.
  • Products received with concealed damages not reported within ten (10) days.

 

PROCEDURE FOR RETURNING DAMAGED OR MIS-SHIPPED MERCHANDISE:

Step 1: Requesting a Return

  1. Contact Aurobindo Pharma Commercial Accounts Services Division within five (5) business days of receipt for non- controlled products and forty-eight (48) hours for controlled products in writing to CustomerService@AurobindoUSA.com
  2. Please include:i. Original Purchase Order
    ii. National Drug Code (NDC)
    iii. Quantity affected
    iv. Lot number of the product involved
    v. Brief explanation of the incident
    vi. Photo evidence (if available)


Step 2: Returning Merchandise

A Returns Representative will issue a Returns Goods Authorization (RGA) number and provide additional details/documents necessary to return the product to Aurobindo Pharma USA, Inc.

 

PROCEDURE FOR RETURNING OUTDATED MERCHANDISE:

Step 1: Requesting a Return

  1. The most efficient way to obtain your return label and track the progress of the return is by visiting Inmar’s RA website at https://clsnetlink.com (You will be required to upload a debit memo in PDF format.)
  2. Email your debit memo to rarequest@inmar.com. Be sure to include NDC #, LOT #, and expiration dates for each item.
  3. Fax your debit memo to Inmar at (817) 868-5343

For any questions please contact Inmar Customer Service M-F 7am-5pm CST at (800) 967-5952

Step 2: Returning Merchandise

  1. a) Upon receipt of a box label(s), actual returns are to be forwarded to the processing facility at the following location:C/O Inmar – South Dock
    4332 Empire Road
    Fort Worth, TX 76155
  2. All returned controlled drugs should be packaged and shipped separately. Do not mark shipping carton with actual product content. A DEA 222 Form is required for returning Schedule II drugs. This Form must be included with the merchandise being returned including lot #, expiration date, quantity, NDC#, debit memo numbers, and account number.

 

TRANSPORTATION:

  • Transportation and insurance charges on all returned merchandise are the responsibility of the customer except when due to an error on the part of Aurobindo Pharma USA, as determined by Aurobindo Pharma USA.
  • Merchandise cannot be sent via US mail. It must be traceable in the event a package is lost in transit.

TERMS OF RETURN POLICY:

  • Credits will be issued based upon the lowest invoice price over the last twenty-four (24) months or the current selling price, whichever is lower.
  • All returns will be in the form of an account credit memo, no cash returns.
  • The shipping carton must show the Return Authorization Number or a UPS call tag; and be marked “Returns”.
  • Aurobindo Pharma USA representatives are prohibited from picking up or transporting products for return.
  • Aurobindo Pharma USA reserves the right to destroy, without recourse, all unauthorized merchandise returned.
  • No deductions from any invoice can be made. Credit memos will be issued.
  • No shelf-stock adjustment will be given for returned goods.
  • Credit will not be issued for merchandise that has been destroyed by customer except for controlled substances provided customer submits DEA Form 41 and complies with all terms of this policy.

CONTACT INFORMATION:

For additional information, or for any questions and concerns, please contact Aurobindo USA’s Commercial Accounts Services division.

Commercial Accounts Services
Tel: (866) 850-2876, Option 1
Fax: (732) 355-9449
Email: CustomerService@AurobindoUSA.com

 

This return policy is subject to change without notice.
EFFECTIVE DATE: Revised 01-13-17