(Unless otherwise required by regulation or law)

POLICY STATEMENT:

Aurobindo Pharma USA requires that all returns to be authorized and accompanied by an Inmar box label. All returns are subject to prior Aurobindo Pharma USA approval.

RETURNABLE ITEMS:

NON-RETURNABLE ITEMS: (No credit, unless otherwise required by regulation or law)

PROCEDURE FOR RETURNING DAMAGED OR MIS-SHIPPED MERCHANDISE:

Step 1: Requesting a Return

  1. Contact Aurobindo Pharma Commercial Accounts Services Division within five (5) business days of receipt for non- controlled products and forty-eight (48) hours for controlled products in writing to CustomerService@AurobindoUSA.com
  2. Please include:
    1. i. Original Purchase Order
    2. ii. National Drug Code (NDC)
    3. iii. Quantity affected
    4. iv. Lot number of the product involved
    5. v. Brief explanation of the incident
    6. vi. Photo evidence (if available)

Step 2: Returning Merchandise

A Returns Representative will issue a Returns Goods Authorization (RGA) number and provide additional details/documents necessary to return the product to Aurobindo Pharma USA, Inc.

PROCEDURE FOR RETURNING OUTDATED MERCHANDISE:

Step 1: Requesting a Return

  1. The most efficient way to obtain your return label and track the progress of the return is by visiting Inmar’s RA website at https://clsnetlink.com (You will be required to upload a debit memo in PDF format.)
  2. Email your debit memo to rarequest@inmar.com. Be sure to include NDC #, LOT #, and expiration dates for each item.
  3. Fax your debit memo to Inmar at (817) 868-5343

For any questions please contact Inmar Customer Service M-F 7am-5pm CST at (800) 967-5952

Step 2: Returning Merchandise

  1. a) Upon receipt of a box label(s), actual returns are to be forwarded to the processing facility at the following location:C/O Inmar – South Dock
    4332 Empire Road
    Fort Worth, TX 76155
  2. All returned controlled drugs should be packaged and shipped separately. Do not mark shipping carton with actual product content. A DEA 222 Form is required for returning Schedule II drugs. This Form must be included with the merchandise being returned including lot #, expiration date, quantity, NDC#, debit memo numbers, and account number.

TRANSPORTATION:

TERMS OF RETURN POLICY:

CONTACT INFORMATION:

For additional information, or for any questions and concerns, please contact Aurobindo USA’s Commercial Accounts Services division.

Commercial Accounts Services
Tel: (866) 850-2876, Option 1
Fax: (732) 355-9449
Email: CustomerService@AurobindoUSA.com

This return policy is subject to change without notice.
EFFECTIVE DATE: Revised 01-13-17