Mission & Values
Mission
Add value through superior customer service in the distribution of a broad line of generic pharmaceuticals, leveraging vertical integration and efficient controlled processes.
Vision
To become a consistent top 10 generic pharmaceutical supplier with a reputation for superior customer service, honesty and transparency.
Core Values & Behaviors
Customer Care
Customer satisfaction is paramount to our success
- Understand our business, our industry, and what is important to our customers; stay current and informed. Anticipate and understand the impact of our actions on the customer
- Strive for 100% accuracy in all customer-related activities including orders, shipments, and correspondence
- Establish long-term relationships with customers based on integrity and trust
- Actively seek and utilize customer feedback
- Responsive to customer complaints and inquiries
People Care
Our people are what makes APUSA. We will continuously develop and grow our employees
- Foster relationships with fellow employees so they are proud to be part of APUSA
- Be transparent in communications. Encourage employee feedback and contribution
- Respect fellow employees. Treat others as you would want to be treated
- Recognize others who make a significant contribution to the business
Business Care
Our business will meet or exceed the expectations of our customers
- Focus on the long term health of the company vs. short-term gains
- Challenge the status quo, suggest new and different ways to improve the business
- Design and implement systems and processes from the customer’s perspective
- Seek to attain the highest quality standards
- Accept accountability for one’s actions